SMS Privacy Policy

At The Moment Hotel, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data, particularly in relation to SMS communications.

SMS Communications

To enhance your stay and provide timely updates, we may use your personal data to contact you via SMS. These messages are primarily transactional and informational, relating to your reservation and customer support.

Types of SMS Messages You May Receive

  • Pre-Arrival Reminders: Upcoming stay details and check-in information.
  • Check-In Instructions: Guidance for a smooth arrival experience.
  • Mid-Stay Updates: Comfort check-ins and assistance during your visit.
  • Post-Stay Messages: Thank you notes, feedback requests, and electronic receipts.
  • Customer Support: Responses to inquiries and guest assistance.

Consent for SMS Messages

By providing your mobile number during the reservation process, check-in, or through our online services, you consent to receive SMS messages from The Moment Hotel through our mobile messaging provider.

Message Frequency

Message frequency varies depending on your reservation and interactions with our team. Guests can generally expect approximately 8–10 messages per reservation, with additional messages if customer support is requested.

How to Opt Out

You may opt out of SMS communications at any time by replying STOP to any text message from The Moment Hotel. You may also unsubscribe through applicable email communications.

Help & Support

For assistance, reply HELP to any SMS message or contact our front desk at (323) 822-5030.

Message and data rates may apply. Please check with your mobile carrier for details.

Usage Data

We may collect technical information about how our services are accessed and used, including IP address, browser type, pages visited, time spent on our website, device identifiers, and diagnostic data to help improve our services.

How We Collect Your Data

Personal information may be collected through:

  • Online services and hotel websites.
  • Third-party booking platforms.
  • Reservations and booking processes.
  • Hotel check-in and check-out.
  • Email communications.
  • SMS communications.
  • Third-party messaging platforms.
  • Social media interactions.
  • Surveys, contests, and promotional offers.
  • Phone, in-person, and online reservations.

Sharing Your Data

The Moment Hotel does not sell, rent, or trade personal information for marketing purposes. Information may be shared with trusted service providers, including messaging, payment, and IT support partners, solely to provide hotel services. Information may also be disclosed when required by law or to protect our legal rights.

Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy and to satisfy applicable legal, accounting, or reporting requirements.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Guests are encouraged to review this policy periodically.

Contact Information

The Moment Hotel
7370 Sunset Boulevard
Los Angeles, CA 90046

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Got questions About Your Stay?

Whether you're wondering about parking, check-in times, or hotel amenities, our FAQ section has you covered. Find quick answers to help you plan a smooth and comfortable experience at The Moment Hotel.

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