The image shows a modern hotel lobby with a red and white reception desk, art on the walls, and stylish lighting.

Frequently Asked Questions

  • Do you have parking?

    Yes — we offer on-site self-parking for $35 per night plus tax.

    Parking includes in-and-out privileges throughout your stay.

  • What time is check‑in/check‑out?
    • Check‑in: 4:00 PM
    • Check‑out: 11:00 AM

    Early check‑in and late check‑out are subject to availability and may incur an extra fee.

  • Can I check in early or check out late?

    Early check-ins and late check-outs are available by request and based on availability. Additional charges may apply.

  • Do I need a credit card at check‑in?

    Yes — a valid credit or debit card is required at check-in for incidental charges and to confirm your reservation. Must match the reservation holder name and I.D.

    A $100 refundable deposit will be charged on the day of arrival to guarantee your room.

    If the deposit declines, your reservation is subject to cancellation by 4:00 PM on the arrival date.

  • What is your cancellation policy?

    For reservations booked directly through our hotel or official website, cancellations are accepted up to 48 hours prior to arrival without penalty.

    Note: If you booked through a third-party site (e.g., Expedia, Booking.com), please refer to their specific cancellation policy listed in your confirmation as most are non-refundable.

  • Do you allow pets?

    We do not accept pets. However, ADA-compliant service animals are welcome.

  • Is there a rooftop bar or lounge?

    We offer a scenic rooftop lounge, perfect for relaxing with a view.

    Please note: Our rooftop bar is currently closed for seasonal updates and not in service at this time. We look forward to reopening it soon!

  • Do you have a pool or rooftop deck?

    While we do not have a pool, guests can enjoy our 2,000 sq ft rooftop deck, available for lounging and socializing with city views.

  • Is Wi‑Fi included?

    Yes, high-speed Wi‑Fi is complimentary for all guests throughout the hotel.

  • Do you have accessible rooms?

    Yes, we offer ADA-accessible guest rooms and features. Please call us directly to ensure availability.

  • Is there room service?

    Yes — we offer a service by Vyblee, which delivers a curated selection of food and drinks from popular spots around Hollywood straight to your room. Available daily from 7:00 AM to 8:00 PM.

  • How far are you from major attractions?
    • Hollywood Walk of Fame – 5-minute walk
    • Sunset Strip – Steps away from the hotel
    • Universal Studios – ~4 miles / 10–15 minute drive
    • Griffith Observatory – ~5.5 miles / 15–20 minute drive
    • Hollywood Bowl – ~1.5 miles / 6–10 minute drive
    • The Grove – ~2 miles / 10–12 minute drive
  • Is there a minimum age to check‑in?

    Yes, all guests must be at least 18 years old with a valid government-issued photo ID and a credit or debit card matching the name on the reservation.

  • Can I ship packages to the hotel?

    Yes, we accept packages only for registered guests.

    Packages must clearly list the guest’s full name and check-in date.

    Packages for non-registered guests will be denied or returned to sender.

  • Do you store luggage?

    Yes — we offer complimentary luggage storage before check-in and after check-out.

    Luggage storage is available only for registered guests.

  • Is smoking allowed?

    No — The Moment Hotel is a 100% smoke-free property.

    A $250 cleaning fee will be charged if smoking occurs in guest rooms or indoor areas.

  • Is the front desk open 24/7?

    Yes — our front desk is staffed 24/7 for your convenience. Whether you’re arriving late or need assistance during your stay, we’re here to help!